Delivery times during the containment period:

The preparation of your orders placed online is always ensured. Know that we have taken all the necessary measures to preserve the security of the Clarins teams and our partners but also yours.
Following these new safety and distancing instructions, the preparation time is extended by 1 to 2 days. Delivery times are also extended from 2 to 3 days. An order placed online will be received within 7 working days on average. Thank you for your patience.
A question ? To contact our customer service representive please complete our contact form. Our Customer Service team will be able to answer them more easily.

Delivery terms during the containment period:

The delivery is always ensured by our transporter to your place. Distance from delivery is also necessary, deliveries will now be contactless, directly to your door.
During this period and until further notice, delivery is no longer guaranteed at most withdrawal points. We invite you to go directly to the website of the transporter in order to know the latest information related to these openings and closings.
A question ? To contact our customer service representative please complete our contact form. Our Customer Service team will be able to answer them more easily.

Returns and refunds during the containment period:

In the event of return, the latter remains free.
The return period will be extended by 15 days at the end of the confinement period (whatever the given period).
The reimbursement will be made automatically, within 14 days, upon receipt of our warehouse.
If your package cannot be delivered due to the announcement of new restriction zones, the package will return to the warehouse and will also be refunded to you. We will invite you to place an order at the end of the containment period.
A question ? To contact our customer service representative please complete our contact form. Our Customer Service team will be able to answer them more easily.

Our Customer Service during the confinement period:

We want to continue to take care of you during this delicate period, while also taking care of our employees.
Our team of advisers will therefore be on hand to assist you, online and in a flexible schedule from 8a.m. to 4p.m. from Monday to Friday.
Thank you for your many messages, which take a little longer than usual to respond to.
We recommend that you contact our customer service representative via our contact form. We can answer them more easily.