Terms and Conditions of Sale
What if being
understood
was the real luxury?
These are our Terms and Conditions of Sale, which are often
called "T&Cs".
But you already know that's what they're called, because all companies
are required to have them for their clients.
"I accept".
How many times have You blindly approved T&Cs? Accepted Terms
and Conditions without reading them? Or read them and then immediately
forgotten them?
When you place an Order,
we hope that You will confirm that you really have read
our "T&Cs",
and that You accept them. We would really like
you to read them, because they are the only things that apply
to your purchases on our Site.
No need to sign with
a pen, just a tick in the box will do.
Our T&Cs may change, but to keep things simple, the version that is online on the day You make your purchase will be the one We apply to your order.
Remember to check
them from time to time.
So you can read them when you have a quiet moment,
a downloadable and printable version
can be found here.
DOWNLOAD DOWNLOAD
What if understanding
better
was the real luxury?
Because it's essential to understand what you're letting yourself in for when you buy something, our team has taken the time to explain everything to You, and to tell the "story" of our T&Cs.
They and We are here to help You understand our Products, what rights you have, what You are promising to us, and vice versa.
Not everyone speaks fluent Lawyer,
but everyone loves a good story.
So sit back and enjoy this story!
Here we go,
follow the guide!
-
Definitions - Do you speak Clarins?
-
WHO? Let's get to know each other!
-
The WHAT and the HOW: Order our Products on the Site
-
Where?
-
How much? Price and payment conditions
-
"What if I change my mind?"
-
"What should I do if something goes wrong?" You're not on your own!
-
Make the most of “Club Clarins”? Yes you can!
-
Intellectual property
-
Your Personal Data
-
Gift Message Terms
-
Definitions - Do you speak Clarins?
-
WHO? Let's get to know each other!
-
The WHAT and the HOW: Order our Products on the Site
-
Where?
-
How much? Price and payment conditions
-
"What if I change my mind?"
-
"What should I do if something goes wrong?" You're not on your own!
-
Make the most of “Club Clarins”? Yes you can!
-
Intellectual property
-
Your Personal Data
-
Gift Message Terms
01
Definitions - Do you speak Clarins? Let's be clear,
plain and simple, and our T&Cs will
be all the better for it.
Gift
everything that is given to You free of charge when you place an Order (for example, samples, tote bags, cases, etc.)
Order
the procedure by which You order our Products on our Site.
Contract
the T&Cs and nothing else!
Products
all of the Products that You have ordered from our Site.
Transporter
the company that will handle the shipping of your Products to the address You have given us.
02
WHO?
Let's get to know each other!
When we use the word "We", we are referring to Clarins Groupe International. This is our full legal name.
When we say "You", we are referring to all of our users, whether you are looking to place an Order or whether You have already done so.
The Clarins website (the "Site") is an online sales website available to all internet users at the address www.clarins.ie
Our Site is published and maintained by:
We,
Nevinar Cosmetics Ltd
Company number : 439933
Head office: 4B Lazer Lane, Dublin 2, D02 PP89, Ireland VAT No.: IE9656875G
Our Site is hosted by:
Isobar London Ltd
10 Triton Street, Regents Place
London NW1 3BF, United Kingdom
Company Number: 06023874
Tel: +44 207 0707890
You have access to the Site 24 hours a day, 7 days a week, 365 days a year. Sometimes, the Site is unavailable, particularly when it's being maintained. If this is the case, We cannot be held liable.
How can You reach us?
If you need to contact us, you can try a magic mirror, but the following are probably easier:
Viathe contact form By email: customerservice-ie@online.clarins.comWho can order?
Do you represent
a company,
an institution,
an organisation,
an association
or even a public body?
Are you an adult
in full possession
of your faculties
to place an Order?
Then our Site is wide open!
Eschscholzia
As You already know,
if You are not in full possession of your rights to enter contracts (for example, if you are under eighteen, or a subject to an order of the Court of Protection because you are unable to manage your own affairs), You will need permission from your legal guardian. We are not required to check that You have permission, it's up to You to do so.
If You fail to do so, We will not be liable for your actions and We will be required to cancel the Order without warning.
If your legal guardian gives You permission to Order on the Site, her or she takes full responsibility for any subscription, and must pay for it.
By ordering on our Site
You promise to:
Make purchases for your own use or for use by someone You know, with whom you want to share our world;
Not buy and/or resell Products on a commercial basis;
Not distribute the Products in any way whatsoever.
03
The WHAT and the HOW: Order our Products on the Site
THE SITE ENABLES US TO OFFER COSMETICS AND PERFUME PRODUCTS FOR SALE TO YOU.
Please note that all the offers of Products proposed on the Site are limited to www.clarins.ie
01
Procedure for ordering Products?
Choose your Products
and add them to your basket
Create an account or check out as a "guest"
When You place an Order You have the option to create an account but this is not required. It's up to You, because You can also order without an account.
We call that "Guest mode".
To create your account:
- Provide Us with the necessary personal information, such as your name, surname, email, address and date of birth. Don't forget that your address must be within Republic of Ireland because we don't deliver anywhere else!
- Click on "Create";
- Wait for the confirmation email that We will send You at the email address that You have given us.
Connect
(if You have an account. If You don't have one, go straight to Step 4)
To do so, identify yourself using:
Your email address;
Your password.
This is the email and password You specified when You created your account.
If You have forgotten them, it's really simple: You can reset them by clicking on
"I HAVE FORGOTTEN MY PASSWORD".
Accept the T&Cs
and the privacy policy
Nothing could be easier: Just tick the boxes!
Click on "Complete my Order"
You can print an Order summary.
Receive your Order confirmation
When your Order is recorded, You will receive two separate emails:
The first is a detailed Order confirmation. This confirmation is our acceptance of your Order and confirms the transaction, on the condition that payment has been made;
The second will be sent to You when your Order is sent. In this email You will find your invoice with the exact amount of your Order as well as a link to the shipment tracking information.
02
When are You committed?
YOUR ORDER IS CONSIDERED TO BE FIRM AS SOON AS YOU CLICK ON "CONFIRM AND PAY",
IN ACCORDANCE WITH THE DOUBLE-CLICK PROTOCOL.
You accept the prices, volumes, specifications and delivery period for the Products that You have ordered.
Our Order recording tools will provide proof of the nature of our Contract and its date of signature.BY CLICKING ON "CONFIRM AND PAY", OUR CONTRACT IS SIGNED. THIS IS WHY IT'S SO IMPORTANT THAT YOU READ BEFORE CLICKING!
03
Limits of the Order
In each Order, You can order up to 3 of each item.
04
What do You promise to do when You order our Products?
A - YOU PROMISE TO INFORM YOURSELF ABOUT THE PRODUCTS:
We have taken care to list all of the specifications of all of our Products on our Site so that You can find out about them before placing an Order.
For example, You will find the recommend way in which to use each Product, its composition or its price, but also the more technical data that We have made available in our capacity as manufacturer.
We do our best to ensure that the photographs of the Products are as realistic as possible, but there may be small differences, and We ask for your understanding in this regard. It's not always easy to photograph a Product!
B - YOU PROMISE TO PAY THE PRICE OF THE PRODUCTS:
By making an Order, You promise to pay for the Products that You have purchased.
We will suspend or cancel your Order if You do not pay us.
C - YOU PROMISE TO UPDATE QUICKLY YOUR PERSONAL INFORMATION IF YOU CHANGE YOUR ADDRESS, PHONE NUMBER, OR ANYTHING ELSE.
It probably goes without saying, but if You don't keep Us up to date, We may struggle to deliver your purchases to the right address.
05
Unavailability
If one or all of the Products that You have ordered is not available:
- We will inform You by email;
- The amount of the Order will be recalculated by deducting the price of the Product(s) that is/are unavailable.
If all of the Products in the Order are unavailable, We will inform You by email and You will not be charged.
06
Cancellation
- If You wish to cancel an Order, You may contact Customer Services.
- If the Order has not yet been processed, We will try to cancel it.
- If the Order has already been processed, We will not be able to cancel it.
- If this is the case, You may refuse the Order when it is delivered.
04
Where?
Where do We deliver?
We deliver only in Republic
of Ireland.
WE WILL DELIVER TO YOU AT AN ADDRESS OF YOUR CHOICE:
- The one You save in your Account;
- Or the one that You provide to Us when you Order.
BE CAREFUL to check that your details have not changed because We are not responsible for data entry errors You may make.
YOU MAY ALSO HAVE,
according to which Transporter is used, various options that allow You to optimise the delivery of your Products:
- Choosing a new delivery address;
- Choosing a new delivery slot, etc.
YOU WILL BE ABLE TO MONITOR ALL OF THIS VIA THE TRANSPORTER'S WEBSITE OR APPLICATION.
Camelllia
When will you receive your Products?
Your Order will be delivered within 2 to 6 days from its confirmation, according to the delivery method You have chosen, and at the latest within 14 working days.
If these dates fall on a Sunday or public holiday, your Order will be delivered the next working day.
Naturally
1.
THE PERIODS INDICATED
MAY BE EXTENDED
if You choose to modify the delivery on the Transporter's website or application (modification of the delivery address, delivery slot, etc.).
2.
THE DELIVERY WILL BE MADE ONCE THE PAYMENT IS FINALISED!
3.
WE WILL DO OUR UTMOST TO ENSURE YOUR ORDER ARRIVES WITHIN THE TIME INDICATED!
If You are itching to receive your Order, You can track it at any time by using the link sent in the email that We sent You after your Order.
Who delivers?
We do not deliver our Products ourselves.
We invite You to read our detailed delivery policy here.
If you have a problem with a delivery, head to number 7. We'll explain everything.
Iris
05
How much?
PRICE AND PAYMENT CONDITIONS
PRICE OF THE PRODUCTS ON THE SITE
THE PRICES INDICATED:
- are payable in Euro, including all taxes;
- are fully inclusive and therefore include any value-added tax applicable on the day of the Order.
Our prices may go up or down over the course of the year. Obviously, We will process your Order on the basis of the prices displayed on the Site when you made your purchases.
PROMOTIONAL OFFERS
Promotional offers are valid subject to stock availability and for the period indicated. When it's gone, it's gone! If no end date is indicated, the offers will be applied for as long as they appear on the Site.
Don't forget that promotional offers are limited to the stock that is available. In the event that We have no more Gifts in stock, the promotional offer will be withdrawn from the Site as soon as possible and We reserve the right to substitute the unavailable Gift with another Gift.
If You receive a Product free of charge during your Order due to a technical error, We reserve the right to cancel your Order. If the Product that has not been paid for is delivered to You, we may ask You to return it or pay for it.
WHAT METHODS OF PAYMENT DO WE ACCEPT?
AS OF TODAY, YOU CAN PAY:
-
Using the following bank cards:
Visa, Mastercard,
Maestro and American Express.- During checkout You will be redirected to our secure online payment service provider, Ingenico. Don't worry, this always happens when you buy online.
- In order to ensure the security of a card payment, You will have to provide Ingenico Payment Services with the visual cryptogram (CVV) from your bank card.
- You will be able to see directly on the Site whether your payment has been accepted or refused.
WHAT HAPPENS IF YOU DO NOT PAY?
If You do not pay, We will suspend or cancel your Order and/or its delivery.
If You do not pay within 10 days of your Order, We may charge late payment penalties.
These penalties will be an amount equal to the statutory rate of interest plus five points if You have not paid within 10 days of the date of invoicing.
FROM WHEN DO THE PRODUCTS BELONG TO YOU?
The Products belong to Us until you have paid for them in full.
They belong to You when You no longer owe Us anything!
DO YOU NEED AN INVOICE?
After your Order, a detailed confirmation will be sent to You, at the email address that You have provided to Us.
This confirmation will specify the precise amount invoiced and how the Order will be delivered.
When your Order is sent, We will send You an email "Your invoice and order tracking", with a detailed invoice and a link to the Order tracking.
06
What if I change
my mind?
my mind?
If we're going to trust each other,
we should be totally transparent!
CAN YOU CHANGE YOUR MIND, AND WHEN?
You have the right to change your mind without giving any reason. You can do it within 14 clear days from the date of reception of your Order: this is called the right of withdrawal and it’s very well done.
TO EXERCISE YOUR RIGHT TO CANCEL, YOU MUST:
- Use the original packaging to the return the product. Fill in and attach the Return Form.
- Return the Products within 14 CLEAR DAYS FROM YOUR STATEMENT.
IF YOU DON’T RESPECT THESE DEADLINES, YOU WILL NOT BE ABLE TO CHANGE YOUR MIND ANYMORE.
Because a picture is worth a thousand words:
If the end of the cancellation period is a Saturday, Sunday, or public holiday, it is carried forward to the first working day (a day that is not a public holiday).
BE CAREFUL!
After this 14-day period, You won't be able to change your mind.
It is the date of sending that will prove that you have returned your Purchases within the required period.
We have the right to ask you for proof of the date You returned the Products, for instance by giving Us the delivery slip in order to verify that you have returned your Purchases within the required period.
You cannot return:
COSMETIC PRODUCTS IF YOU HAVE OPENED THEM OR UNSEALED THEM AFTER RECEIPT,
for hygiene and health reasons;
ANY PRODUCTS THAT YOU HAVE HAD PERSONALISED.
If the Product that you have had personalised is damaged, take a look a little further down, at the section "What should I do if there's a problem?"
YOU ARE LIABLE FOR AND ACCEPT ALL RISKS RELATED TO THE RETURN OF YOUR PRODUCTS. IF WE DO NOT RECEIVE THEM, WE CANNOT REFUND YOU FOR THEM.
What is the refund process?
TELL US
- We accept the return of any item purchased on the site if it is returned within 14 days from the date of receipt of the order by the Customer
Attach the Return Form attached to the order to facilitate the processing of said return
The return postage costs are prepaid by Clarins
Drop the return package at your local UPS centre. Find your nearest UPS center: https://www.ups.com/dropoff
WAIT 7 TO 10 DAYS FOR TRANSIT AND PROCESSING
at which point your refund will be made back to your
chosen payment method
(bank card, Paypal account or Klarna)
If You do not respect the following rules, We will not be able to take into account your return request
WHAT ARE THE RULES FOR RETURNING A PRODUCT?
PRODUCT IN PERFECT CONDITION:
the Product must be intact, in its packaging and wrapping and condition in which You received it. The product and its packaging must not be damaged or degraded.
COMPLETE PRODUCT:
the Product must be returned with its accessories and its notice. If the Product is part of a box, You must return the whole box.
PRODUCTS + GIFTS:
if you have received Gifts with the Products that You purchased and You decide to return the Products, You must return the Products and the Gifts. If You only change your mind for one Product, You may keep the gifts that You received with your Order;
How do We refund You?
- The refund will be processed to the account corresponding to the bank card with which You paid.
What amount will be refunded?
If You respect the return period and process for the return of your Products, We will refund You the total amount of the Products purchased.
How long will the refund take?
We will refund You within 10 working days of having received all of the Products.
07
What should I do if something goes wrong? YOU'RE NOT ON YOUR OWN!
WE WANT YOUR EXPERIENCE TO BE AS GOOD AS POSSIBLE AND WE WILL BE ABLE TO FIND A SOLUTION TO ANY PROBLEM YOU MAY ENCOUNTER.
CONTACT US, LET'S TALK ABOUT IT AND WORK IT OUT!
Has the texture or scent of your Product been altered? Are you suffering from an intolerance?
For these situations, which can unfortunately arise despite our vigilance, We have put in place special procedures, which will be explained to You. We invite You to contact us via the contact form.
Your package is opened or damaged, or your Products are broken?
IN THIS CASE, YOU ABSOLUTELY MUST:
-
Indicate this to Us on the delivery slip (the "handwritten reserves");
-
Sign the delivery slip on which you have made handwritten reserves;
-
Immediately signal the problem to our Clarins Customer Service team;
-
Provide the documents requested by Customer Service for a claim to be made against the Transporter.
Your package is delayed or missing?
We use very reliable companies who are shipping specialists (the "Transporters").
However, the Transporters can sometimes encounter difficulties in delivering within the period that We have indicated to You. There may be a delay to the delivery. Your Purchases may also go missing.
WE ARE SORRY FOR THIS,
BUT IT IS NOT OUR FAULT.
If You have a delay of more than 7 days to your delivery, inform Us and We will contact the Transporter to trigger the opening of an enquiry.
Please be aware that this enquiry may take 21 days from the time it is opened.
IF DURING THIS PERIOD:
-
your Purchases are found: they will be delivered to you.
-
your Purchases are not found: the Transporter will consider them as lost.
IN THIS EVENT:
-
We will ask You to send Us a declaration on your honour in which You declare that You have not received your Purchases.
-
We will resend You the Purchases that You have not received. If these are no longer available, We will reimburse You.
How should a damaged Product be returned?
WITH US, nothing is easy than returning a Product, whatever the reason.
We invite You to follow the return procedure indicated at section
6. "What if I change my mind?"
Are my Products and Box guaranteed?
WE DO NOT OFFER A COMMERCIAL GUARANTEE.
We must provide You with a Product that conforms to that which we promised to sell you. This is really basic stuff. And that means that We are liable to You for any non-conformity that exists at the moment of sale.
What you can expect in case of non-conformity
YOU CAN ASK FOR:
-
the repair of the Product;
-
or the replacement of the Product.
How to rely on the Guarantee:
STEP 1: INFORM US:
by mail, preferably by registered letter with acknowledgement of receipt;
by email.
You will find all our details in the section Who?
STEP 2: RETURN THE PRODUCTS.
We invite you to follow the return procedure indicated in Section 6. "What if I change my mind?”
A Conforming Product means:
-
A Product that allows the usage typically expected from it;
-
A Product that meets the description that We gave of it and that has the qualities that you could legitimately expect.
What are We not liable for?
IN PARTICULAR, WE NOT LIABLE IF:
-
A Product is unavailable;
-
The Site is unavailable;
-
You place an Order on the Site when You are not entitled to do so;
-
Your personal information changes and You do not inform Us;
-
A third party (someone other than You or Us) prevents us from respecting one of our obligations;
-
You prevent us from respecting one of our obligations;
-
An event of Force Majeure prevents Us from respecting one of our obligations (this is an event that we cannot predict, that we cannot control and that neither You nor We can do anything to prevent).
If we are held liable for something, we will not pay more than the amount of the Order for which you have paid.
What if we do not reach an agreement?
For any problem related to an Order, you should contact us via our contact form.
We will do our best to find a solution together!
08
Make the most
of “Club Clarins”?
Yes you can!
of “Club Clarins”?
Yes you can!
We have set up a loyalty program called “Clarins Club”
The Club Clarins allows you to benefit from exclusive advantages and services when you collect points.
ALL REGISTERED CUSTOMERS WILL EARN POINTS. YOU CAN EARN POINTS IN ONE OF TWO WAYS:
- Everyone who registers for an account will automatically earn 20 points.
- Purchasing products on clarins.ie earns you 1 point for €1 (not including delivery charges, Loyalty Voucher Codes or Online Gift Voucher purchases.)
AFTER REACHING 200 EARNED AND CONVERTED POINTS
you will automatically receive an e-mail with a promotional code to use on clarins.ie. This promotional code entitles you to €20 gift voucher to spend on your next online purchase over €50.
Once you have used your Loyalty code, the points will be deducted from your Rewards balance.
Clarins points have no cash value and can only be redeemed for products from clarins.ie and cannot be used for E-Gift purchasing.
Loyalty codes are not tied to you. You may wish to give yours to a friend, however, a promotional code can only be used once.
If an order which generated points is refunded, the amount of points originally granted will be deducted from your pending balance.
09
Intellectual property
The Site is composed of several elements including source code, a graphic identity, products, trademarks and designs, photographs of the Products but also models, videos, text, names of Products, illustrations, logos, animations and graphics, with sound or without, and other graphics (the "Elements").
THE SITE BELONGS TO US.
The Elements are displayed on the Site:
- Because they belong to us; or
- Because We have authorisation to use them.
You are free to look at the Site as much as you like.
We do not authorise You to use, reproduce, copy, sell, make accessible, modify or exploit in any other way, the Site and/or the Elements, whatever You intend to do with them.
If You wish to obtain authorisation, remember to ask Us first and to wait for written confirmation of our agreement.
10
Your Personal Data
Your information (name, surname, email, date of birth) are Personal Data.
We collect them in particular to:
- Process your Order;
- Send you, unless this is of no interest and You object, information about our Products and our services.
- Handle your membership of our loyalty programme.
This is what's known as Customer Relationship Management (CRM).
At any time, in a few clicks, You can access all of your personal information, modify it, ask Us to stop using it, or delete it, via our contact form.
To learn more about Our Personal Data protection policy, We invite You to read our Privacy Policy.
11
Gift Message Terms
We've made it easy to send
personalised gift messaging.
HOWEVER,
We reserve the right to reject the printing of a gift message which includes any content or material which:
- is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
- contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
- may harass, upset, embarrass or alarm any person
- gives the impression that it emanates from or has been approved by us
- advocates, promotes or assists any unlawful act
